Customer Satisfaction At Its Best
At Denture Health Care, we are committed to ensuring patient satisfaction because during the 5 year guarantee term of your denture, we will repair any break, crack or fracture, or replace any tooth loss that is a result of a flaw in workmanship or faulty material, free of charge. The patient must keep the prescribed regular recall appointments advised by Denture Health Care for routine examination to warrant the guarantee.
However, we will not reconstruct, repair, reline or replace the denture, free-of-charge, due to any of the following: loss, discoloration, excessive wear (for example, excessive grinding of teeth), inappropriate use (for example, any use not prescribed by the dental prosthetist), neglect or abuse.
Defects or damages resulting from any service adjustments or alterations of your denture by someone other than Denture Health Care, are excluded from coverage under our guarantee agreement and will render it null and void.
Denture Health Care will not honour the guarantee and will be deemed ineffective if our instructions are not followed properly, if the denture is not used properly, if oral hygiene is neglected, and if a patient fails to present for a prescribed recall examination. The warranty cannot be applied to temporary restorations, and injuries caused by accidents, sports or any third party.